When contamination is spotted in a cart, it is not serviced. The driver documents the contamination with a photo, which is attached to the account. The driver also tags the cart to immediately let the customer know why the cart was not serviced.
1st & 2nd Incident
3rd & 4th Incident
Notification Letter Sent
A follow-up letter is sent to the customer which includes a photo of the contamination for reference and a list of options available for disposing of non-recyclables. Education materials about what belongs in the recycling cart is also provided. If it’s not on the list, it can’t be recycled curbside. Click here for more information.
The first two contamination incidents will result in notification letters. The third and fourth contamination incidents will result in a notification letter and a fine. On the fifth occurrence, the customer receives a letter informing them they have lost their option to participate in the program and the recycling cart is removed.
Think Green is not just a motto at Waste Management — it’s our way of doing business.
* Four total trips per year. One standard pick-up truck (or 3 cubic yards) per trip. Customers must be current with their bill and present a driver license that matches the service address on the account or their current bill for service.