SERVICE ALERT: Storm conditions are impacting collection routes throughout Washoe County (including Reno, Sparks and Incline Village), and Storey County. Some routes may be reversed to allow roads in higher elevations more time to clear as daytime temperatures increase. This means your driver may arrive earlier or later than usual on your regular collection day. Thank you for your understanding as our drivers slow down for safety in winter conditions. Go to the My Account tab at WM.com to sign up for text and email service updates.
Recycling Contamination Program
When contamination is spotted in a cart, it is not serviced. The driver documents the contamination with a photo, which is attached to the account. The driver also tags the cart to immediately let the customer know why the cart was not serviced.
1st & 2nd Incident
3rd & 4th Incident
Notification Letter Sent
A follow-up letter is sent to the customer which includes a photo of the contamination for reference and a list of options available for disposing of non-recyclables. Education materials about what belongs in the recycling cart is also provided. If it’s not on the list, it can’t be recycled curbside. Click here for more information.
The first two contamination incidents will result in notification letters. The third and fourth contamination incidents will result in a notification letter and a fine. On the fifth occurrence, the customer receives a letter informing them they have lost their option to participate in the program and the recycling cart is removed.
Think Green is not just a motto at Waste Management — it’s our way of doing business.
* Four total trips per year. One standard pick-up truck (or 3 cubic yards) per trip. Customers must be current with their bill and present a driver license that matches the service address on the account or their current bill for service.