SERVICE ALERT: Storm conditions are impacting collection routes throughout Washoe County (including Reno, Sparks and Incline Village), and Storey County. Some routes may be reversed to allow roads in higher elevations more time to clear as daytime temperatures increase. This means your driver may arrive earlier or later than usual on your regular collection day. Thank you for your understanding as our drivers slow down for safety in winter conditions. Go to the My Account tab at WM.com to sign up for text and email service updates.
The franchise agreement with the City of Reno requires all customers to use Waste Management’s trash and recycling carts. Customers cannot use their own carts. Waste Management carts are designed for pick up by our automated collection trucks. The automated truck mechanism is not able to service other customer owned containers.