SERVICE ALERT: Storm conditions are impacting collection routes throughout Washoe County (including Reno, Sparks and Incline Village), and Storey County. Some routes may be reversed to allow roads in higher elevations more time to clear as daytime temperatures increase. This means your driver may arrive earlier or later than usual on your regular collection day. Thank you for your understanding as our drivers slow down for safety in winter conditions. Go to the My Account tab at to sign up for text and email service updates.

Is there help for customers with a physical disability?

Residential carts may be collected by drivers from side yards for an additional fee, or no fee for qualifying disabled individuals. A doctor’s note may be required. Call customer service at (775) 329-8822 for details.